* Wanda Bragg recently returned from an extended leave from wfla. We wanted extend a warm welcome back to our beloved receptionist.
For 15 years, Wanda has been the face and voice that people first encounter at wfla. She has single-handedly personified the warmth and caring that wfla prides itself on. Wanda is a loving mother of two daughters, one foster son, grandmother to six, and great-grandmother of two.
When you ask Wanda what she likes about working here, the words just flow. “I love the people and the members. It’s all about our members. I really think I work for an awesome company. I’m proud to work here and I don’t take it lightly that I’m the first contact they have with the company. I want them to feel that we care about [the members]. Ask any of my friends or family members and they will tell you, I love my job.”
Anyone who has taken the time to talk to Wanda can tell that she knows her stuff. Maybe the best part of having a live receptionist is that Wanda doesn’t just pass you on to someone else, she shows empathy and helps in every way that she can before handing you off to another staff member. Since she has been here for over a decade, Wanda is on a first name basis with many agents and customers. She has a way of making you feel like you have known her forever, a great quality in a receptionist.
A live receptionist is not something you encounter much anymore, but at wfla we wouldn’t have it any other way. Wanda is great at greeting people and making them feel welcome, on the phone and in the office. Anyone who has had the pleasure of meeting her knows she’s a very caring person with a heart of gold. She cares about our members and it shows.
What was Wanda’s take on being featured in the blog? “Why?! It’s so embarrassing!” Because Wanda, you are worth it.