Member Service Frequently Asked Questions

Every day, wfla’s Member Service Department answers numerous questions from members about Life Insurance and Annuity certificates. While some of the questions faqwarrant a phone call, others can be answered simply by referencing the FAQ link on our website at

Below are the top 5 questions asked to Member Service Representatives:

 Q: How do I change my address?
A: To update your address you can complete a Certificate Service Request form, mail us a letter with your updated information, or complete the address change form that comes with your premium notice.

Q: Did you receive my payment?
A: You can view your Paid To date by accessing your account from the wfla website. Do this by logging in from the Member Access link. You can also check your bank statement.

Q: What is the current interest rate on my Annuity?
A: You can view your current interest rate by accessing your account from the wfla website.  Do this by logging in from the Member Access link.

 Q: Why did I receive an Annuity Reminder Notice?
A: Annuity Reminder Notices are mailed quarterly, semi-annually, or annually, depending on the billing mode listed on your annuity.  This notice is just a reminder that you can put additional money into your annuity and is an optional payment.

The Minimum Payment is the smallest amount that can be paid in at any one time.  The Elected Payment is the amount you chose to pay regularly at the time of original application.  The Additional Payment is any amount over the elected payment that you wish to add to your annuity.

Q: What happens if I surrender my certificate?
A: When you cancel the certificate and its coverage and benefits, the surrender value (for those contracts that have value) will be paid to the owner.  There are many effects of a complete surrender. These include:

  • Loss of Western Fraternal Life Association membership
  • Loss of Fraternal Benefits
  • Loss of insurance coverage
  • Replacement with new insurance may cause new contestable and suicide periods to start
  • Possible tax consequences
  • Surrender charges, if applicable to the contract

We strongly recommend you review your life or annuity certificate for more detailed information.

To see even more frequently asked questions and answers, visit and click on the FAQ link. And as always, wfla’s Member Service Representatives are happy to assist you. Feel free to call us toll free at 877-935-2467 with questions.

Youth Picnic 2012

Ann Day from the Home Office baked a delicious football cake.

After months of preparation from the wfla Youth Committee (a group dedicated to coming up with ideas for getting young members involved), the youth picnic on August 11th was a success. There were two goals of the youth picnic. One is to allow members to mingle with one another and have a family fun day. The second is to grow the awareness of wfla and involve new and inactive members in a non-intimidating environment.

The face painter had a line for three HOURS!

With over 80 people, the picnic was buzzing. It started with the terrific face painter and bounce house setting up shop. Then, it was time to eat. Local Cedar Rapids lodges provided various foods, as well as providing a copious amount of desserts.

Member Jason Logan tosses balloon to a young member.

Linda Grove (Lodge 500) and Becky Kramer (Lodge 13) put on a few games to entertain the children at the picnic. The first, a water balloon toss, was a smash. However, it was mentioned that some of the balloons were “indestructible.” Smashing water balloons into the ground is a good way to test this theory, as many of the kids found out. The second game was a penny grab, when kids were able to dig through sand and get as many pennies as they could grab!

The face painter’s beautiful design.

Kids enjoying bouncing around in the bounce house.

Another success for the young members was the bounce house. The kids were more than happy to jump the day away in the inflated castle. It was a great way to burn the calories from all the desserts!

One of our bike winners Aidan Wolcott

The final activity at the picnic was the bike giveaway. It was a happy day for two lucky winners, they were ecstatic to win. In fact, the young man’s birthday was in two days, making the bike a perfect gift.

The Youth Committee is excited to get started on next year’s planning. If you have any ideas for the youth picnic, please share below!

If you were at the picnic, what was your favorite part?